Refund policy

Returns
Purchases made on our website are eligible for refund or exchange within 21 days from ship date/pickup. After 21 days, we cannot offer a refund or exchange. 
We do not refund shipping costs or any costs associated with any return. 
Items must be in "as received" condition, i.e. new items in shrink, used items in condition received with all accessories (insert, obi strip, etc).
Exchange and/or Refund will be determined by Flip Side Music and More on an individual basis.
All Used Vinyl and Sale items are final sale.

Defective Exchange
If an item has a manufacturer's defect, please contact us promptly at flipsidenl@gmail.com with accompanying photos/video within 21 days of receipt.
Slight warps that do not affect play and minor surface noise including crackle and pops are not considered defects. We are not responsible for what a pressing plant considers acceptable quality control. 
Defective items will only be replaced with the same item. If unavailable, a refund will be issued.
We do not refund shipping costs or any costs associated with any return. 

Damaged in Transit Returns
If your order looks to be damaged on arrival, please take photos of the packaging and email us at flipsidenl@gmail.com before proceeding
If you open the box and your records appear damaged, please take photos and email us before removing shrink wrap.
Upon receipt of required information we will open a claim with the carrier.

* Flip Side Music and More reserves the right to make changes to our services, policies, or terms at any time without notice.